The happier our employees are,

The happier they make our customers!

Kentron offers its clients and partners a unique value proposition, a coherent and deeply embedded set of values that lives and breathes in the hearts and minds of all our team members. Our values reflect a cultural bias toward investing in our people, their education and welfare and the communities in which we live, work and serve as part of a deeply ingrained belief that happy team members ultimately result in happy customers:

 

At Kentron, we enable customer experience innovation through spirited teamwork, agile thinking and a caring culture that puts customers first.

 

We’ve created our value proposition by listening to our team members speak with enthusiasm and passion about what it is that makes our organization unique. this value proposition is a reflection of what is being delivered to our clients and partners on a daily basis, and is not merely a poster on a boardroom wall.

Teamwork Spirit

- Emulating and maintaining your brand & culture

- Partnership culture

- Collaborative process & management transparency

- Strategic CRM culture

- Best practice sharing

Agile thinking

- Six-sigma focus, 70% of managers certified

- Ability to lift and transform client processes

- Organizing for and enabling exponential growth

- One-call strategies

- Process intelligence culture

Caring culture

- People strategy focused on the individual

- Day of Giving

- Corporate Social Responsibility

- Community Boards

 

Customers first

- Executive engagement

- Highly engaged workforce

- Industry-leading attrition rate

- Measurement focus

- Right-the first-time process improvements