Our Services

We ensure high-quality customer care while covering the rest of operating, marketing, and planning expenses . We will be the ambassador to your customers and an extension of your business. Kentron priority is to build a long-lasting customer relationship. We offer unmatched capabilities to serve customer in the right way.

Services we offer :

New Product, Service Sales, Subscription

Billing Explanation, Payment Applications

Problem Solving, Complaint Handling

Welcome Calls, Satisfaction Checkups

And more

WE MAKE PEOPLE LIVES EASIER BY HELPING THEM RESOLVE THEIR PROBLEM IS THE ESSENCE OF OUR DAILY WORK

Ensure your customers have the best technical support possible with the innovative contact center team at Stellar. We will be there whenever they need us and can help them troubleshoot, set up their technology solutions or track and manage the repair process. Over the years, our team has supported major telecommunications and entertainment clients to manage the technical requests from customers. We offer seamless solutions and a courteous manner that values your clients as much as you do.

We provide wide array of services :

Level 1 & Level 2 help desk inquiries

Utilize latest technology to address more complex problem, problem resolution by remote control access or on site repair

Provide Business Intelligence, Processes to improve our clients business

We perform welcome calls, first-party collections, third-party collections, and primary and secondary recovery services. We specializes in managing, analyzing and acting on customer data to recognize and minimize risks, efficiently collect payments and develop stronger customer relationships.

We offer Services to Companies in sectors such as :

Financial Services with major portfolio in auto, banking, financial, retail and credit card

Telecommunication Services for wire line, wireless, bundled billing, Internet ISP and credit activation

Utility Industry- Services from new customer sign-up service request to collections

Healthcare Services with-broad spectrum revenue cycle management and support services

We possess the expertise and technological support to turn first contact into sales. Whether your client is local or global, Kentron will reach them and help you improve your revenues.

We offer Services to Companies in sectors such as :

Lead Generation and Appointment Scheduling

Telemarketing

Data Verification Services

Cross Selling and Up-Selling

Win- Back Programs and Surveys

Customer Retention and Loyalty Management

We deliver high-touch, high-focus technology solutions to enables business efficiencies and quality results.

We offer Services to Companies in sectors such as :

Application Development

Mobile application development

Software development

ERP and cloud-based solutions

SAP HCM cloud applications

Enterprise solutions

Internet Marketing

Web design & development

Search Engine Optimization

Social Media Marketing

We offer a wide array of non-voice capabilities to enable you to focus on your core business and reduce operational costs.

We offer Services to Companies in sectors such as :

Inquiry Processing

Data Processing

Order Processing

Outbound Mailing

Email/Brochure Mailing

Legal Typing

Service Call Logging

Data Cleansing Services

There’s nothing worse than when you’re with a client and the telephone is constantly ringing in the background, and you can’t answer it. If you answer it, it presents a slightly bad image to your current client. If you ignore it, you might miss out on a potential client.

We offer Services to Doctor and any Clinic :

Professionally answer calls

Screen unwanted/sales calls

Book and amend appointments from incoming calls

Use your existing diary system (e.g. PPS) or our simple to use diary management service

Relay messages by phone, email or SMS